Frequently Asked Questions
Shopping and product questions
How do I know whether an item is available?
Availability can change as catalog and inventory information is updated. Contact us if you need confirmation for a specific product before making plans around it.
Can you help me choose coordinating pieces?
Yes. Send us the products you are considering, room measurements and any inspiration you have. We can help you compare options and create a more cohesive room.
What should I measure before ordering furniture?
Measure the intended space as well as doorways, hallways, stairways, elevators and other parts of the delivery path. Compare those measurements with the dimensions shown on the product page.
Why do some products have several configurations?
Many furniture collections are available in multiple sizes, colors or component combinations. Review the selected options carefully before adding an item to your cart.
Delivery, pickup and orders
Do you offer delivery?
Delivery options, timing and fees can vary by item and destination. Please contact us to confirm what is available for a specific order.
Is pickup available?
Pickup may be available for eligible orders. Confirm the location, timing and order requirements with our team before making pickup plans.
Can I change or cancel an order?
Contact us as quickly as possible. Whether a change or cancellation is possible can depend on the item and order status, so we cannot guarantee changes after an order is placed.
Payments and financing
Can I pay over time?
Yes. Pay in full or choose a flexible payment plan with Shop Pay. Shop Pay Installments is powered by Affirm, is subject to an eligibility check, and available options depend on your purchase. View financing details and required disclosures.
Is checkout secure?
Online purchases are completed through Shopify’s secure checkout using the payment methods currently enabled for the store.
Still have a question?
Contact Coastal Design Studio and include the product name or link whenever possible.